Frequently asked questions

App usage

• How to change RankUp's language?
  Open the menu (top right) and select the desired language.
• How to find teammates?
  To find teammates, go to the « search » tab. Pick your search criteria in the select inputs. If you didn't add any game in your CV, you won't be able to find teammates.
• How can I add a game to my CV?
  Before you can start looking for players, we need to know what game you play. To achieve that, go to « My CV » (top right menu), then click on « Add a game ». Fill in your username you use for this gameso we can retrieve your stats.
• How can I edit my CV?
  Go to « My CV » (top right menu) then click on « edit my CV », top right button over your cover picture.
• How can I invite a player to my lobby?
  1. Make a research filling in your criteria, then click on the « invite to play » button on the chosen profile
  2. From a user CV, click on the « invite to play » button on the chosen game
  3. From your friends' list, click on a mutual game icon, then click on « invite to play »
  4. In the « Search » tab, you can type a username to quickly access their CV and invite them directly
• How can I set another user as the lobby administrator?
  Click on the user's card menu, then click on « Set as lobby administrator ».
• What to do once I am in a lobby?
  You can see the gamertag of every member. You can get organized via the lobby's chat to group ingame or in the chosen communication system.
• Why can't I see some players' stats?
  In several games, players are able to hide their stats or make them accessible only to their friends. If you want to show your stats, you can go to your ingame profile and make them public!
• What is the skill rating/rank difference?
  It's the maximum range you accept for your search. Example:

  • In Overwatch, if my skill rating is 2500 and I allow a difference of 300, I'll find players between 2200 and 2800.
  • In Rainbow Six Siege, if my rank is Gold III and I allow a difference of 3 ranks, I'll find players between Silver IV and Platinum II.
• In the newsfeed, how can I use personalized filters?
  In the news tab, RankUp allows you to create your own filters to only see what you're intersted in. To create a filter, click the « + » icon in the light blue bar, then fill in your criteria. Confirm, your filter is ready. You can add as many filters as you want.

Games

• The game I play is not on RankUp
  We work hard to add lots of games as soon as possible. It takes time because we want to identify the best search criteria possible for each game. Feel free to go to the RankUp's Discord server to suggest a game we should add.
• What kind of games can be added to RankUp?
  To be relevant for RankUp, a game must:

  • Be multiplayer and online
  • Be played in cooperation (team vs team or team vs game)
  • Have a big enough and active community of players

Who are we?

• Who are you?

  RankUp is a company founded by two players and friends: Arthur Glory and Miguel Louis.

  Arthur is cofounder and responsible for the communication and marketing (you should blame him if you see spelling mistakes in our Facebook posts).

  Miguel is cofouder and responsible for the development (you should blame him if you see bugs on RankUp).

• Where are you?
  We both live in Granville, a small town in Normandy. Since the beginnig of the project we are supported by Granville Digital, a start-ups incubator.
• Why RankUp?

  While playing Overwatch, the idea of RankUp came to our mind. Everyone from our side we felt a frustration about this awesome game, as we couldn't enjoy it at its full potential. We had this idea in mind: build a tool to create a team, based on everyone's preferences, so no one will have to play a role out of spite anymore.

  Sharing our ideas, we quickly decided to become associates to build this project, always keeping in mind to build something that fulfills our expactations as players.

  The project is born in February 2018. A first test has been made in our office in July 2018. The beta is online since January, 22nd 2019.